Цифровая печать как бизнес - форум и портал - Показать сообщение отдельно - Xerox 6510DN 116-321
Показать сообщение отдельно
Старый 11.06.2019, 16:54   #2
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По умолчанию Re: Xerox 6510DN 116-321

116-321 Due to an error in software processing, subsequent processes cannot be performed.

Initial Actions
Collect the detailed procedures below from the customer when a trouble occurred.
1. In which mode the problem occur? (Copy/Scan/Print/Fax)
2. What job was performed when the problem occurred?
3. Check the job settings from the UI.
4. Collect other information as much as possible to reproduce the error.
• For Jobs that went through a network, also collect the output report and the network
configuration.
• For Print, also obtain the PRN file of the Job if possible.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Perform 2.6 Log RAP to obtain the log files.
• If there was a reboot after the error had occurred and hence was unable to obtain
the log, set NVM (700-530) to ’0’ to perform log collection and return the NVM (700-
530) to ’1’ after completing the procedure.
2. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
3. Check the version of Controller ROM. If it is not the latest, download and update to the latest
software revision. (Refer to Firmware Version Upgrade GP 9.)
4. Turn the power off and on.
5.The error persists after powering down and powering the macdhine back up, GP 4 Perform
2.6 Log RAP to obtain the log files.
6. Turn off the Power GP 4, unplug the power cord for 2 minutes, then turn on the Power
again GP 4 to perform the same operation where the error occurred.
7. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
8. Install a new ESS Board REP 18.1.5(MFP), REP 18.5.5(SFP) and perform the same
operation where the error occurred, the error persists.
9. Reinstall the original ESS Board and contact Supportfor instructions.
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